Digital Products Officer

To support the design, development, implementation and performance management of innovative financial products and digital solutions at MFZ. The role covers the full product lifecycle, from ideation and launch to monitoring product performance analytics, ensuring that offerings meet customer needs, deliver strong business value and comply with regulatory requirements.

• Monitor and analyze product performance to identify new revenue opportunities and implement strategies to increase adoption and usage of digital products.
• Develop customer-centric product features based on customer feedback and market research.
• Ensure high levels of customer satisfaction through seamless digital product experiences.
• Ensure all fintech products meet regulatory, cybersecurity and compliance standards.
• Conduct risk assessments and implement mitigation measures for new and existing products.
• Support internal and external audits by providing product compliance documentation.
• Coordinate end-to-end product implementation with cross-functional teams.
• Maintain accurate and timely product performance analytics and dashboards.
• Streamline product management processes to improve efficiency.
• Provide training and knowledge-sharing sessions to enhance internal teams’ understanding of products.
• Collaborate with colleagues to build a culture of innovation and digital adoption.
• Mentor and support junior staff in the Innovation & Fintech department and undertake other reasonable product-related duties assigned by the Manager.

• Grade 12 School Certificate with five credits or better, including Mathematics and English.
• Bachelor’s degree in Business Administration, Finance, Banking and Finance, Economics, Information Technology, Computer Science, Marketing or another relevant field.
• Relevant experience in product development or management, fintech, digital financial services, banking, payments or telecommunications will be an added advantage; recent graduates with relevant exposure are encouraged to apply.
• Understanding of digital financial products, mobile money, wallets and digital payment channels, including their regulatory, cybersecurity and compliance requirements.
• Good Microsoft Excel skills, including data cleaning, formulas, pivot tables, charts and basic dashboard preparation, with ability to prepare clear reports and presentations using Microsoft Word and PowerPoint.
• Knowledge of Excel, Power BI or other data-visualisation tools and product analytics will be an added advantage.
• Professional certification in product management, digital banking, fintech or project management will be an added advantage